Cancellations

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Caffe Ginevra UK Ltd (Ginevra Espresso Bar), 16 Front Street, Prudhoe, Northumberland, NE42 5HN), +44(0)7557 365616, info@caffeginevra.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, email, or through this web site). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.

 

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than -

 

  1. 14 days after the day we receive back from you any goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 

Returning the goods

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired:

 

  • You will have to bear the direct cost of returning the goods
  • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

The following goods are exempt and can only be returned if faulty or incorrectly supplied:

 

  • Products which have been tailored or customised to your requirements.

 

Please include information with your return to help us identify it and the reason for return. You may include a copy of the paperwork enclosed with the delivery, or a letter containing the same information.

 

Returns

This information applies to goods which are faulty, damaged or incorrectly supplied only. If you have just changed your mind please refer to the cancellation information above.

 

If you want to exchange for a different size, colour or style, postage and packing costs both ways are your responsibility. We will charge the additional postage cost to your card at the same rate as your original order when we despatch your exchange items.

 

Goods must be returned to: Caffe Ginevra UK Ltd, (Ginervra Espresso Bar), 16 Front Street, Prudhoe, Northumberland, NE42 5HN, United Kingdom. When returning your item(s), please help us identify your package and process your return as quickly as possible by including information in a letter in your package, or a copy of the paperwork enclosed with the delivery. The parcel is your responsibility until it reaches us, so we recommend using a tracked postal service. Goods cannot be returned to our retail stores for exchange or refund.

 

Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund. For packs of more than one item all the items in the pack must be returned (even if only one is defective).

 

This information applies to goods, which are faulty, damaged or incorrectly supplied only. If you have just changed your mind please refer to the cancellation information above.

 

The following goods can only be returned if faulty or incorrectly supplied. They cannot be returned if you change your mind or order incorrectly:

 

  • Products which have been tailored or customised to your requirements.

Please ensure all items are returned to us in their original condition, unused and with all labels still attached. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

Caffe Ginevra will send email confirmation upon receipt of product returns. Refunds will be processed within 14 days.

 

Complaints

If anything is not right, please call us on +44(0)7557 365616 between 9:30am and 5:00pm Monday to Friday, or email info@caffeginevra.co.uk. We will aim to resolve the matter to your complete satisfaction.

 

Contact details

Telephone: +44(0)7557 365616. Lines are open 8am - 4.30pm Monday to Friday, 8am - 4pm Saturdays, 10am - 3pm Sundays

Email: info@caffeginevra.co.uk

Post: Caffe Ginevra UK Ltd (Ginevra Espresso Bar), 16 Front Street, Prudhoe, Northumberland, NE42 5HN.